Shipping & Returns
Shipping costs are FREE for all orders within the U.S.
All orders are shipped Monday through Friday (excluding holidays).
All Pup Scruffs ship via USPS from Virginia with transit times of 2-3 business days. So don't chase your mail carrier away because they might be bringing your sexy new Scruffs!
For items in the "Shop for Hoomans" please allow 3-5 business days for production and 5-7 business days transit time. Items in these departments ship from different warehouses via UPS with final delivery made by USPS. Yes, this means you have to be nice to UPS drivers and mail carriers because they work in cahoots with each other to make sure your Hooman's items arrives safely (so no scary barking because they're bringing cool stuff for your humans)!
International Order (outside of USA) Delivery Times:
Transit times vary but it could take up to 3 weeks once shipped before you get your paws on your order.
All Pup Scruffs ship via USPS from Virginia.
For Hooman items: Allow 3-5 business days for production. Ships from multiple warehouses via UPS with final delivery made by your local mail service.
** International customers are responsible for customs fees - just like you're responsible for picking up your dog's poops (customs fees are sh*tty, but there's no way around them).
Our business is based on 2 things: The quality of the products we sell and the quality of the reputation we've earned. Our priority is to make sure you have a tail wagging experience every time you shop at Pup Scruffs. That's why we're the leaders of the pack. Pup Scruffs 100% satisfaction guarantee means you NEVER have to worry when ordering from us. If for any reason something you buy from us doesn't get your tail wagging, return it within 30 days for a refund or exchange with greyhound speed.
** Shipping charges on returns are only refundable if:
*We made an error on your order
*The carrier damages your order during shipping. If this scenario happens, we refund you or ship out a replacement immediately...and we send Pawlie to have a little "talk" with the carrier.
For detailed instructions for returning items that were damaged in shipping, or if we made an error on your order (every dog has its day), please contact our customer service department for prompt service at firstname.lastname@example.org or 434-838-9016.